Delivery and Returns

Handling Times

Maxwell Harrison Jewellery is a small, independent business and all items are entirely handmade to order by one person. Although most orders are sent much quicker, please allow 7 – 10 business days (excluding weekends and holidays) for your jewellery to be made and dispatched.

If you’re in a rush and need an item quickly, please email before placing your order and we’ll do our best to help!

Delivery Costs 

Delivery costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

Delivery Methods

All orders are handmade in and dispatched from the UK using the Royal Mail postal service. Heavy, bulky or high value orders may be sent by courier. Tracking is not included as standard for orders with a value less than £50 but may be available as a delivery upgrade – more information on this will be given during checkout on eligible items.

Delivery Times

Delivery times begin from the day that you receive your dispatch email, not the date that you place your order. Ordinarily, you should receive your order as follows:

2-3 working days – UK
5-7 working days – Europe
7-10 working days – USA
10-14 working days – rest of the world

Please note that these are Royal Mail’s delivery estimates only and are NOT guaranteed delivery times. Delays can unfortunately happen and once your order has been handed over to Royal Mail’s delivery network, we have no influence over how quickly your order reaches you.

Import Duties & Taxes

Import duties and taxes for international purchases may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Maxwell Harrison Jewellery at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return delivery.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. Just email us. If an order has already been dispatched, please refer to the returns policy below.

Returns   

We will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt. Purchases must be returned within 30 days of delivery.

Please email to request a return. To be eligible for a refund or exchange, your item must be unworn, unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges can be made for products of an equal value, or in part-payment towards a more expensive item, as long as they meet the above criteria. Additional delivery charges will apply.

Unless your purchase is faulty, you will be responsible for paying for your own shipping costs for returning your item and these are non-refundable. It is recommended that you return products using a tracked / signed for delivery service and have appropriate insurance in place for higher value items. We cannot be held responsible for lost or damaged returned goods that have not been correctly insured.

Exclusions

Unless faulty, the following are exempt from refunds and exchanges:

– Bespoke or personalised items
– Earrings with a missing or damaged hygiene seal

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.